At Amafha Traders, we want you to be completely satisfied with your purchase. If you receive a product that doesn’t meet your expectations or needs, we offer a straightforward exchange policy to ensure your peace of mind.

Eligibility for Exchange:

Timeframe: You may request an exchange within 3 days from the date of purchase.

Condition: The product must be in new, unused condition, and returned with all original packaging, tags, and accessories.

Exclusions:
The following items are not eligible for exchange:
Custom or Personalized Products: Items that have been customized or personalized specifically for you cannot be exchanged or return unless they are defective or damaged.
Non-Returnable Products: Items that have been arranged for you with mutual understanding cannot be exchanged or return.

Exchange Process:

Contact Us: To initiate an exchange, please contact our customer service team. Provide your order number and a detailed description of the reason for the exchange.

Return Authorization: Once your request is approved, you will receive instructions for returning the product, including the return address.

Product Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.

Exchange or Store Credit: If the product is eligible for exchange and in acceptable condition, we will process the exchange or offer store credit for the same value, which you can use for future purchases.

Shipping Costs:
You are responsible for the shipping costs associated with returning the product. However, if the exchange is due to a mistake on our part (e.g., wrong item shipped or product defect), we will cover the return shipping costs.

Cancellation:
If you change your mind about an order and wish to cancel it before it is shipped, please contact us immediately. Once an order has been shipped, it is subject to our exchange policy.

Contact Us:
If you have any questions or need assistance with the exchange process, please do not hesitate to contact our customer service team. By making a purchase from Amafha Traders, you agree to abide by this Exchange Policy. We reserve the right to update or modify this policy at our discretion.